Frequently Asked Questions

Click on the question to read more detailed answers.

• What is rank and how is it calculated?
  Rank is a measure of the relative popularity of ecommerce stores. It is calculated by combining a variety of factors.

• Which technologies are tracked?
  Here is a full list of supported technologies.

• How often is data updated?
  Domain data is updated weekly, typically on Sundays. Product data is updated daily.

• Can I download a sample export CSV?
  Sample export CSVs can be downloaded by clicking on the Export button.

• Where can I find a list of categories?
  A complete list of categories can be found within.

• How do I share access to my paid plan?
  Pro, Elite or Enterprise plans can be shared with other users on the Account page.

• Can I customize columns shown in search results?
  The columns displayed in search results can be customized by clicking on the gear icon.

• How do I customize information shown on the receipt?
  The information included on receipts can be customized on the Account page.

• What to do if my email verification code does not work?
  Email verification problems can be caused by browser extensions or disabled javascript

• How do I cancel my subscription?
  You can cancel your subscription on the Account page by changing to the Basic plan.

• How do I change my payment card?
  You can change the payment card used on the Account page by clicking the 'Change Payment Card' button.

• How do I contact support?
  You can contact our support team through our website.

• How do I change my password?
  Website Data never asks for or stores passwords.